Nit Free Australia respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, submit an enquiry or use our mobile head lice removal services.

We aim to handle personal information consistently with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

1. Information we collect

We may collect personal information including your:

name;

telephone number and email address;

suburb, postcode and service address;

enquiry and appointment details;

number of people requiring our services;

information you voluntarily provide about head lice or your service requirements;

communications with Nit Free Australia; and

information submitted through our website, Facebook, Instagram, Meta lead forms or other enquiry channels.

Where information relates to a child, we generally expect it to be provided by the child's parent, guardian or another person authorised to arrange the service.

2. How we collect information

We generally collect personal information directly from you when you:

submit an online or Meta lead form;

contact us by telephone, SMS, email or social media;

make an enquiry or appointment;

use our website; or

provide information while receiving our services.

Our website and third-party platforms may also collect technical information such as browser, device, cookie or website usage information.

3. Why we collect and use your information

We may use your personal information to:

respond to your enquiry;

contact you about our services;

arrange, confirm or manage appointments;

provide our mobile head lice removal services;

communicate with you regarding your appointment or aftercare;

process payments and maintain appropriate business records;

improve our website and services;

comply with applicable legal requirements; and

send marketing communications where you have consented or where otherwise permitted by law.

You may ask us to stop sending marketing communications at any time.

4. Disclosure of information

We do not sell your personal information.

We may disclose information where reasonably necessary to service providers that assist us with our business, such as website hosting, communications, booking, payment, advertising or technology providers.

For example, information submitted through advertising platforms such as Meta may also be processed by those platforms under their own privacy policies.

We may also disclose information where required or authorised by Australian law.

5. Overseas processing

Some third-party technology, website, social-media or cloud service providers may process or store information outside Australia.

Where applicable, we take reasonable steps appropriate to our circumstances when using third-party providers and handling personal information.

6. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information is retained only for as long as reasonably required for our business, service and legal purposes, after which we may securely delete or de-identify it where appropriate.

7. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date or incomplete.

Please contact Nit Free Australia using the contact details below.

8. Privacy complaints

If you have a question or concern about how we have handled your personal information, please contact us.

We will review your concern and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further information or to make a complaint.

Office of the Australian Information Commissioner⁠�

9. Third-party websites and platforms

Our website may contain links to third-party websites or services, including social-media platforms. Those third parties have their own privacy practices and policies, and Nit Free Australia is not responsible for their privacy practices.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations. The current version will be published on our website.

11. Contact us

Nit Free Australia

Website: www.NitFreeAustralia.com.au